1. Job Description:

- Receive and respond to customer inquiries regarding financial products, policies, and promotional programs related to financial products. Escalate inquiries to relevant departments/units for resolution, monitor resolution outcomes, and provide feedback to customers via hotline/email channels.
- Develop mechanisms and policies for customer care activities such as preferential gifts, gratitude gifts, and giveaways on special occasions such as holidays, festivals, birthdays, etc.
- Process payment procedures for business support expenses for sales personnel of Sales/Partnership departments. Perform reconciliation and payment of waived/discounted fees for customers under Sales/Partnership departments.
- Assist Sales/Partnership departments, support customers in placing buy/sell orders for financial products on management systems/software.
- Assist Sales/Partnership departments in completing customer buying/selling profiles with full documentation and signatures according to company procedures and regulations. Archive/hand over customer profiles according to regulations.
- Prepare regular and ad-hoc reports as assigned by the Head of Business Support Department.
- Perform other duties as assigned by the Head of Business Support Department, Management Board of each period, and according to EVS regulations.

2. Requirements:

- Bachelor's degree in Business Administration, Economics, Finance, Securities, or related fields.
- Minimum work experience required: 0 - 1 year.
- Communication and persuasion skills.
- Good problem-solving and planning skills.
- Dynamic, excellent communication skills.
- Responsible in work.
- Proficiency in Microsoft Office (MS Word, Excel, PowerPoint...).

3. Benefits:

- Competitive salary and bonuses as agreed upon.
- Professional and dynamic working environment.
- Team building activities, internal events.

4. Contact Information: Human Resources Department - Everest Securities Joint Stock Company
Phone: +84 24 37726699 (Ext.: 118)/Hotline: 0986 279 050
Email: tuyendung@eves.com.vn

• EVS Recruitment

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